Frequently Asked Questions

That's easy! Your Carol Wright Perks membership gives you exclusive savings on all your purchases from our Premier Brands, including Dr. Leonard’s, Harriet Carter, Beauty Boutique, Healthy Living, Essentials and Carol Wright. You can also shop online, over the phone, in-store, or by catalog mail order and save at over 1,000 popular retailers! Members have everyday access to the following money-saving benefits:

• Get 10% back on every purchase you make at Carol Wright and our Premier Brands.
• Get 5% back on your purchases — online, in stores, over the phone, or by mail — at over 1,000 Marketplace retailers, from popular national chains to your favorite niche sites, up to $1,000 in the aggregate per 12 month period.
• Save on virtually every shipping and return shipping charge you might pay! You can save up to $15 per order for Premier Brands, up to $10 per order for Marketplace, with up to $500 in shipping rebates and up to $500 in return shipping rebates!

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 888-740-8170. You can also email us at [email protected] or reach us via the 'Contact Us' form on our website; we'll get back to you within 24 hours (and usually much sooner!)

To cancel by phone, you can call us 24 hours a day, 7 days a week, at 888-740-8170. If you would prefer to cancel online, simply log in to your account at carolwrightperks.com, click on “Account” from the navigation menu, then click the “Cancel Membership” link, and follow the instructions provided. You can also email us your cancellation request at [email protected] or submit it through the "Contact Us" form. However you do it, our Customer Service Department will process your cancellation right away.

"CAROL WRIGHT PERKS" is the billing descriptor that will display on your statement when you are charged a Carol Wright Perks membership fee.

You can send all of your rebate documentation via email to [email protected]. You'll be assigned a claim number when you fill out our online claim form; please be sure to copy it there as you'll need to include it in the "subject" line of your email when you send us your documentation. Also, please note that rebate claims must be submitted within 60 days of the original purchase date.

Dr. Leonard’s, Harriet Carter, Beauty Boutique, Healthy Living, Essentials and Carol Wright are our Premier Brands. You can earn 10% back on any item you purchase at our Premier Brands, regardless of whether you buy it online, over the phone, or by mail!

Earning 10% back at Premier Brands is easy!

You can shop online, over the phone, or by mail order and earn 10% back on every purchase from our Premier Brands! Simply shop at our Premier Brands as you normally would and submit a rebate claim by sending your dated proof of purchase documentation to earn 10% back.

How to submit a rebate claim online:

• Visit the “Rebates” page on carolwrightperks.com and fill out and submit the electronic rebate form.
• Email your proof-of-purchase documentation, along with your claim number (for online submissions only), to [email protected].
• Online submissions will appear in your Savings upon verification and processing, which can take 3-6 weeks.

Please note that 10% back claims must be submitted within 60 days of the original purchase date. Within 3-6 weeks of our receipt of your Premier form and supporting documentation, we'll verify your rebate and apply your 10% back to your Savings. Better yet, you can earn 10% back on an unlimited number of purchases throughout your 12-month membership period!

How to submit a rebate claim through the mail:

• Send your proof-of-purchase documentation, along with your clearly written name, address and phone number to Carol Wright Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at carolwrightperks.com or by calling 888-740-8170.
• Mailed submissions will appear in the Savings upon approval, which can take 3-6 weeks from the postmark date of your submission.

Within 3-6 weeks of our receipt of your 10% back claim submission and the required documentation, we'll verify and process your claim and apply your rebate to your Savings. We’ll mail you a check for your total approved Savings on the 15th of every month.

The 10% back amount is calculated using the sub-total of your final, qualifying purchase amount after any and all discounts or other offers from the Premier Brand, your credit card issuer, and any other parties are applied. The sub-total amount does not include taxes, shipping charges, or other fees.

No! You can earn 10% back on an unlimited number of purchases on merchandise only with our Premier Brands throughout your membership. Please note that, to qualify for 10% cash back on Premier Brand purchases made over the phone or by mail order, you must submit your rebate claim within 60 days of your purchase. For complete details on the 10% back benefit, please see "How It Works".

The Marketplace is our directory of over 1,000 retailers, from popular brand-name outlets to niche and specialty merchants. As a member of Carol Wright Perks, you are eligible to earn up to $1,000 in 5% back on your Marketplace purchases every 12-month membership period.

We offer 5% back at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time. To view the current list, please visit the Marketplace page by clicking “Shop" from the main navigation and then click the “Shop Marketplace” link.

You have several ways to earn 5% back on your Marketplace purchases:

• Online: Log in to carolwrightperks.com, click "Shop" from the main navigation, and then click the “Shop Marketplace” link. Click on any retailer link you want, and then use the browser window that opens to shop as you normally would. Just be sure to complete your purchase in that browser window and during that shopping session. Once the retailer notifies us that your order has been shipped, we’ll automatically apply your 5% back to your Savings. (Notification typically takes up to 7 business days, but it can take longer if the item you've purchased is on back-order.) Please note that we can’t automatically apply the 5% back on purchases made at online retailers labeled “Rebate Required.” You’ll need to submit a rebate claim to receive 5% back on purchases at these retailers.
• In stores, by phone, and by mail: After you make your purchase, log in to carolwrightperks.com, click the "Rebates" link from the main navigation, and fill out a 5% Back claim form. To submit your rebate through the mail, send your proof-of-purchase documentation, along with your clearly written name, address, and phone number, to Carol Wright Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at carolwrightperks.com or by calling 888-740-8170. Submit your completed claim form along with proof-of-purchase documentation. Acceptable forms of proof-of-purchase documentation include sales receipts, packing slips, and order confirmation pages or emails. Please note that 5% back claims must be submitted within 60 days of the original purchase date. Within 3-6 weeks of our receipt of your Marketplace form and supporting documentation, we'll verify your rebate and apply your 5% back to your Savings.

 As a Carol Wright Perks member, you can earn up to $1,000 every membership year through the 5% back benefit!

You can earn 5% back at any eligible grocery store in the Marketplace. Visit the “Groceries & Household Supplies” category in your Marketplace and look for stores with the “Rebate Required” flag. You can earn 5% back on groceries by shopping in-store or online through the Marketplace links. After your online or in-store purchase is made, submit a rebate with your dated proof-of-purchase documentation to receive 5% back. For more information, please refer to your How It Works page.

Once your 5% back has been verified, we’ll apply it to your Savings balance. We’ll mail you a check for your total approved Savings on the 15th of every month.

Please note that, once you reach the $1,000 maximum on 5% back on Marketplace purchases in any 12-month membership period, you’ll no longer earn 5% back on those purchases until you reach your membership anniversary date, at which time your annual limit will reset. Payouts for 5% back on those purchases will continue to follow the process described above.

The 5% back amount is calculated using the sub-total of your final, qualifying purchase amount after any and all discounts or other offers from the retailer, your credit card issuer, and any other parties are applied. The sub-total amount does not include taxes, shipping charges, or other fees.

As a member of Carol Wright Perks you can earn up to $1,000 every year on Marketplace purchases that qualify for 5% back. Please note that, to qualify for 5% back on Marketplace purchases made in store, over the phone, or through the mail, you must submit your rebate form and required proof-of-purchase documentation within 60 days of your purchase. Any orders returned or cancelled are not eligible for 5% back. For complete details on the 5% back benefit, please refer to your How It Works page.

Shipping rebates are a great way to save on purchases at Premier Brands and Marketplace retailers. As an active member of Carol Wright Perks, you can claim rebates of up to $15 on Premier Brand purchases. You can also claim rebates of up to $10 per purchase from Marketplace retailers.

You can claim up to $500, each, in shipping and return shipping rebates on Marketplace purchases every year. There's no limit to the number of shipping rebates you can claim on Premier Brand purchases.

As long as you provide the documentation needed to verify that your shipping charge comes from a purchase made at a participating retailer, you're eligible for a rebate on the shipping charge. That includes Premier and Marketplace purchases made online, over the phone, or by mail. Acceptable documentation for shipping rebates includes receipts, packing slips, and order confirmations that display the price, retailer information, shipping and handling charges, and sales date.

To claim your shipping rebate, simply click the "Rebates" link from the main navigation, and follow the instructions provided. To submit your rebate through the mail, send your proof-of-purchase documentation, along with your clearly written name, address, and phone number, to Carol Wright Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at carolwrightperks.com or by calling 888-740-8170. Please note that you must submit your shipping rebate and required documentation within 60 days of the original purchase date. We'll verify your claim and process your rebate within 3-6 weeks of our receipt of your claim and documentation, and we'll then apply your rebate to your Savings. We’ll mail you a check for your total approved Savings on the 15th of every month.

We'll verify and process your rebate within 3-6 weeks of our receipt of your claim and documentation, and we'll then apply your rebate to your Savings. We’ll mail you a check for your total approved Savings on the 15th of every month.

Yes; please be sure to mail your claims within 60 days of the purchase date.

To claim your shipping rebate, simply fill out and submit a rebate form, along with proof of your shipping charge, i.e., a document from the retailer that displays the price, retailer information, shipping and handling charges, and sales date. Acceptable forms of documentation include:

• An order confirmation page;
• An order confirmation email;
• A packing slip; or
• A sales receipt

If for any reason you decide to return an item to any Premier Brand, you're eligible for up to $15 back on your return shipping charge. You’re also eligible for up to $10 back on your return shipping charge from Marketplace retailers.

Just click on 'Rebates' from the navigation menu, select 'Return Shipping Only' as your rebate type in Step 1, click Next and follow the instructions provided. Please note that you need to be an active member at the time we process your claim, and that proof-of-purchase documentation and shipping information is required to process every claim.

You'll need to submit your claim and all required documentation within 60 days of your original purchase to qualify for a return shipping rebate.

You'll need to submit your claim and all required documentation within 60 days of your original purchase to qualify for a return shipping rebate.

We'll verify and process your rebate within 3-6 weeks of our receipt of your claim and documentation, and we'll then apply your rebate to your Savings. We’ll mail you a check for your total approved Savings on the 15th of every month.

As an active member of Carol Wright Perks, you can receive a rebate of up to $10 for return shipping costs per order from Marketplace retailers.

Shipping + 5% Back You paid a shipping fee on your purchase but did NOT shop through the Perks website.

10% or 5% Back Only: You did NOT pay a shipping fee on your purchase but did NOT shop through the Perks website.

Shipping Only: You shopped through the Perks website and paid a shipping fee on your purchase.

Return Shipping Only: You paid a return shipping fee to send an item you purchased back to the retailer.

Acceptable forms of proof-of-purchase include any one of the following documents listing the retailer, purchase date, item(s) purchased, purchase amount, and shipping charge (if applicable):

• An order confirmation page
• An order confirmation email
• A packing slip; or
• A sales receipt

• Take a photo or scan your receipt, packing slip, or order confirmation. For longer receipts, take multiple photos, being sure to capture the entire receipt from top to bottom, including all four corners.
• Save the receipt photo(s) or scanned image(s) of your receipt to your computer or phone.
• Go to carolwrightperks.com and click the “rebates” link from the main navigation.
• Select your rebate type from the drop-down menu, fill out and submit the electronic rebate form to generate your claim number.
• Click “copy claim number”.
• Email your proof-of-purchase documentation to [email protected].
• Paste the claim number into the subject line of your email and attach all proof-of-purchase documentation.
• We'll mail you a check for your total approved Savings on the 15th of every month.

Step 1:

• Click on the Rebates link from the main navigation on carolwrightperks.com
• Select your rebate type from the drop down menu and click “next”

Step 2:

• Fill out the electronic rebate form and click “next”

Step 3:

• Click “copy claim number”
• Email your proof-of-purchase to [email protected]
• Paste the claim number into the subject line of your email and attach all proof-of-purchase documentation

Note:

• We'll mail you a check in the mail for your total approved Savings on the 15th of every month. 

• Send your proof-of-purchase documentation, along with your clearly written name, address and phone number to Carol Wright Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728.
• Rebate forms have been provided in your welcome kit for your convenience but are not required. You can obtain additional forms by printing them online at carolwrightperks.com or by calling 888-740-8170.
• We'll mail you a check for your total approved Savings on the 15th of every month.

Your Savings is where you can track your 10% and 5% back earnings, as well as your shipping and return shipping rebates, throughout your Carol Wright Perks membership.

• "Submitted" means that we've received your claim for 10% back, 5% back, or a shipping or return shipping rebate.
• "Approved" means we've verified and processed your claim for 10% back, 5% back, or a shipping or return shipping rebate
• "Paid" means we've sent you a check as payout for that specific 10% back, 5% back, shipping or return shipping claim.
• “Declined” means your claim was not approved. Please contact customer service if you have any questions.

You have 60 days from the date of your purchase to contact us if you believe that an online Premier Brand or Marketplace purchase that qualifies for cash back is missing from your Savings. Please note that an online Premier Brand and/or Marketplace purchase won't appear in your Savings until the retailer notifies us that your order has shipped; it can take 5-7 business days for such notification to reach us. Also, if an item you've purchased is on back-order, that item won't ship until the retailer receives it.

In the case of rebate claims, please be sure you've submitted the necessary proof-of-purchase documentation (a purchase receipt, packing slip, or order confirmation page or email) along with your rebate claim. Also, please remember that return shipping rebates require proof-of-purchase documentation AND proof of the return shipping charge (see below).

If you believe that a 10% back, 5% back, or shipping rebate claim is missing from your Savings, you have 60 days from the date of your purchase to contact us. Again, please be sure you've submitted the necessary proof-of-purchase documentation (the order confirmation; the original sales receipt; or the packing slip with the price, retailer information, shipping and handling charges, and sales date) along with your rebate claim.

You also have 60 days from the date your return shipment was sent to contact us if you believe that a return shipping rebate claim is missing from your Savings. Please confirm that you’ve submitted both required forms of documentation along with your return shipping rebate claim:

• Either the order confirmation OR the packing slip from the retailer where you purchased the returned item, displaying the price, item, retailer information, and order and shipping dates;

• A shipping receipt for the return shipment displaying the date, shipping destination, and price paid. USPS receipts that indicate the destination zip code are acceptable. (Please note: If the retailer provides a return label and then deducts the return shipping fee from your credit/refund, please provide a copy of your statement showing the credit/refund amount minus the return shipping fee.)